Privacy Policy Overview

1. Introduction

Everthere Home Support (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, or use our home support services. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Everthere Home Support provides personalised home support services designed to help individuals maintain independence, wellbeing and quality of life in their own homes.

Contact Details:
Email: info@everthere.co.uk

3. Information We Collect

We may collect and process the following information:

Name
Contact details, including email address
Information provided through our website enquiry forms
Details relating to your support requirements
Emergency contact information where required

Where necessary to provide safe and appropriate support, we may collect information relating to health, wellbeing, mobility, routines and personal preferences. Some information may be classed as special category data under UK GDPR and will only be processed where there is an appropriate lawful basis.

4. How We Use Your Information

We use your information to:

Respond to enquiries
Understand your support needs
Provide personalised home support services
Communicate with you or authorised representatives
Maintain appropriate records
Ensure the safety and wellbeing of individuals receiving support
Meet legal and regulatory requirements
Improve our services

5. Lawful Basis for Processing Your Information

We process personal information under the following lawful bases:

Consent – where you have provided permission for us to use your information
Contract – where processing is necessary to provide agreed services
Legal obligation – where we are required to comply with legal requirements
Legitimate interests – where processing is necessary for the operation and improvement of our services

Where special category information is processed, we will ensure an appropriate lawful condition applies.

6. Keeping Your Information Secure

We take appropriate steps to protect your personal information from:

Unauthorised access
Loss or misuse
Accidental disclosure
Unlawful processing

Information will be stored securely using appropriate systems and procedures.

7. Sharing Your Information

We will only share your information where necessary and appropriate, including with:

Healthcare professionals or relevant organisations involved in your support
Emergency services where required
Regulatory bodies or authorities where we have a legal obligation

We do not sell, rent or trade personal information to third parties.

8. How Long We Keep Your Information

We retain personal information only for as long as necessary to:

Provide services
Maintain accurate records
Meet legal and regulatory requirements

When information is no longer required, it will be securely deleted or disposed of.

9. Your Data Protection Rights

You have rights under UK GDPR, including:

The right to access your personal information
The right to request correction of inaccurate information
The right to request deletion where appropriate
The right to restrict processing
The right to object to certain processing
The right to withdraw consent where processing is based on consent

To exercise these rights, please contact us at:

Email: info@everthere.co.uk

10. Cookies

Our website may use cookies to improve your browsing experience and understand how visitors use our website.

You can manage or disable cookies through your browser settings.

Where required, we will request consent before using non-essential cookies.

11. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

We recommend reviewing the privacy policies of any external websites you visit.

12. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to:

Information Commissioner’s Office (ICO)
www.ico.org.uk

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Everthere Home Support
Email: info@everthere.co.uk